Thomas Collection Hand Woven Wool Rug Charcoal

Quality Rugs & Furniture offer a generous 14 day return policy on items that have been purchased online. After 14 days have passed, we cannot offer a refund or exchange. We have a strict quality assurance process to ensure your goods are in perfect condition when shipped out. If you would like to return your good it must be in unused condition with the original packaging.

For all returns we will require your original receipt to be included – this is emailed to you upon purchase.

If a return is requested due to a Quality Rugs & Furniture error, we will issue a call tag or arrange other means of returning the merchandise. Credit will be given for the returned item and freight when the item is received by Quality Rugs and Furniture. Quality Rugs and Furniture errors include, but are not limited to, wrong size, wrong address, wrong item, duplicate shipment, cancelled order prior to ship date, etc.

In following cases, only partial refunds will be possible:

• Item is not in original condition
• Damaged or missing parts not due to Quality Rugs and Furniture errors

To return your product, you should mail your product to our warehouses in Melbourne. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your item has been received at our warehouse we will take 1-2 business days to inspect the condition of it. Following this we will send you an email to notify you of whether or not your return request has been approved. If it has been approved, payment will be refunded to your original method of payment within 2 business days.

Late or missing refunds (if applicable)

Please check your bank account first – if you still have not received a refund you will need to contact your credit card company as they may take a few days to process the refund. If you still have not received your refund within 5 business days, please contact info@qualityrugsandfurniture.com.au and we will follow up directly with you. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please ensure you are 100% happy with your choice on sale items. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@qualityrugsandfurniture.com.au

In-Store Purchases:

Items that have been purchased in-store at one of the Quality Rugs & Furniture locations are ineligible to be refunded. Items purchased in-store are subject to a 3 day exchange policy, which can be discussed upon purchase.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Payment method:

We only accept payments via PayPal and Shopify. All payments transactions will be processed with SHA-256 SSL encryption. Your information will not be sent to us. Your information will be securely held with either party while the payments are being processed. We will not have access to your secure information.